Seven Common Marketing Problems Solved by Marketing Operations

Without great marketing, companies won’t flourish, especially those in highly competitive markets. Yet the chaotic nature of emerging or dynamic growth companies and the tendency to place the marketing burden on too few individuals is a setup for failure. Promising companies may be left in the dust, or at least handicapped at the starting gate.

Marketing Operations is emerging as an important discipline for improving performance and measuring ROI in admired technology companies (like Intel, IBM and Amazon) who have refined and fine-tuned their marketing organization with an operational focus. Given the demands that these organizations face today, an innovative approach is central to solving critical issues like results measurement, bandwidth constraints and creativity limitations, and building value-added outsourced supplier relationships and effectively managing budget. Many of the best practices, efficient processes and systems approach from large company Marketing Operations can and should be applied by emerging companies that are serious about their marketing investment. Here’s why:

PROBLEM #1

Ill-defined metrics

Today, more than ever, corporate marketing departments need to justify their existence. The need to measure results is unavoidable. However, the instincts and skills that make an outbound marketing practitioner great-action-orientation, verbal and written acuity, persuasiveness, the ability to build strong relationships-often don’t translate into an ability or willingness to scientifically and objectively evaluate success. Add in broken systems and the organization’s unwillingness to pay for marketing evaluation, and it’s no surprise that many marketing departments are unable to define meaningful success metrics.

SOLUTION

Marketing Operations ensures that the right processes are in place to establish meaningful metrics at the front-end of marketing process, enabling the measurement of success at key intervals, and as each program concludes.

PROBLEM #2

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Slammed resources

The prevailing attitude of “doing more with less” can leave key people discouraged, overwhelmed, near burnout, and eventually, circulating their
resumes. The consequences for organizations are costly mistakes, high turnover, and collapsed programs when key people leave, and missed opportunities to leverage the “ugly-stepsister-Cinderella-in-waiting” programs that never get off the ground because of a lack of ownership.

SOLUTION

Marketing Operations addresses these resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members feel satisfied with their jobs and the programs and additional resources, whether through additional headcount or outsourcing, can be successfully justified to executive management.